SERVICE
As simple as possible. As reliable as possible. This is the philosophy of HSE24 when it comes to fulfilling customer wishes. Where the customer is No 1 at the Call Center. 365 days a year. 24 hours a day. From order to delivery.
"Welcome to HSE24. What can we do for you?"
The Call Center is always at the customer's disposal. Twenty-four hours a day, every day in the year. Answering every question and providing expert advice. In the Service Center specially trained teams operate in parallel to the programmes, responding to specific questions asked by customers. Through their profound product knowledge, these experts supplement the advice provided by the Call Centers. And even one of the manufacturer's own experts will be happy to call back after the programme. Use of the most sophisticated, cutting-edge CRM software ensures centralised acquisition of all orders and determination of the current order status.
Regardless of whether they are taking orders, dealing with inquiries or even complaints, checking the status of an order or providing information on products - our Service Specialists are trained regularly and are always kept up-to-date to provide the latest information. Which allows them to handle up to 60,000 callers on one single day in 2007, consistently maintaining a supreme level of service.
From Order to Fulfillment
Discovery
Travelling all over the place to the benefit of the customer. Visiting international trade fairs or checking out regional suppliers - our Purchasing Managers are
constantly in search of new, attractive offers for HSE24's assortment of products.
Experience
Just switch on. Whether the TV or the internet. Round the clock, HSE24 experts present and demonstrate the latest products, providing important and very helpful
customer information. All the customer has to do is decide.
Order
0800 · 29 888 88 - all it takes is one toll-free call. 1,260 Agents at 13 Call Centers welcome customers from Germany, Austria, and Switzerland. In different German Call Centers as well as in St. Gallen and Salzburg they took an average of 24,000 calls a day in 2007. And
using the most advanced Customer Relations Management (CRM) systems, the Agents are able to inform the customer at any time of remaining stocks, delivery periods, and order data.
Delivery
Here comes the postman! HSE24 delivers the products ordered together with national postal services and logistic partners - all the way to the customer's front door. An average of 22,200 shipments left the warehouse day in and day out in 2007, increasing in peak times to 41,300 shipments.
Satisfaction
Unwrap, check it out, and enjoy. And if you don't - just return your purchase free-of-charge within one month. Without the slightest hassle. Without saying why.
Simple and convenient.
Paying
That ring looks great! That dress is really wonderful! That teddy bear is so cuddly! In that case, the time has come to pay. Either COD, by way of invoice,
by bank draft, or by instalments.